Privacy Policy

Last updated: January 2024

haunted-spire Retirement Services Ltd ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

Information You Provide

When you engage with our services or communicate with us, we may collect:

Name and contact details (email address, postal address)
Date of birth and National Insurance number (where relevant to pension analysis)
Employment history and pension scheme details
Financial information related to your pension arrangements
Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and approximate location
Browser type and version
Pages visited and time spent on our website
Referring website or source

How We Use Your Information

We use the information we collect for the following purposes:

To provide our retirement planning services to you
To respond to your enquiries and communicate with you
To prepare reports and analyses as part of our services
To improve our website and services
To comply with legal and regulatory requirements
To protect our rights and prevent misuse of our services

Legal Basis for Processing

We process your personal information on the following legal bases:

Contract: Processing necessary to provide services you have requested
Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services
Consent: Where you have given specific consent for particular processing activities
Legal obligation: Processing necessary to comply with applicable laws

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service providers: We may share information with trusted third parties who assist us in operating our business, such as IT support providers, subject to appropriate confidentiality agreements
Professional advisers: With your consent, we may share information with financial advisers or other professionals to whom we refer you
Legal requirements: We may disclose information when required by law or to protect our legal rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication procedures
Regular security assessments and updates
Staff training on data protection

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our obligations.

For clients who have engaged our services, we typically retain records for seven years following the completion of our engagement, unless a longer period is required by law or for ongoing service provision.

Your Rights

Under data protection law, you have rights regarding your personal information, including:

Access: The right to request a copy of the personal information we hold about you
Rectification: The right to request correction of inaccurate information
Erasure: The right to request deletion of your information in certain circumstances
Restriction: The right to request that we limit how we use your information
Portability: The right to receive your information in a structured, commonly used format
Objection: The right to object to certain types of processing

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

haunted-spire Retirement Services Ltd
47 Wellington Street
Bristol BS1 4QH
United Kingdom

Email: [email protected]

Supervisory Authority

If you are not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk